How is upSync billed?
upSync is billed monthly by subscription. Payments are taken automatically using the card you provided at registration. You can view all charges and download PDF invoices from the Billing History section of the Subscription page.
Is there a free trial?
Yes. Selected plans include a free trial period. During the trial, all features are available and no payment is taken. You will receive an email reminder before the trial ends. See Choosing a Plan for details.
Can I cancel at any time?
Yes. You can cancel your subscription at any time by clicking Update Billing on the Subscription page and cancelling in the Stripe portal. Your subscription will remain active until the end of the current billing period. You will not receive a refund for the unused portion of the current period.
What happens when my trial ends?
If you have a payment card on file, your subscription will automatically convert to a paid plan and a charge will be made. If no card is on file, your account will become inactive and you will not be able to sync invoices until you subscribe. Your data is retained for a period after the trial ends in case you decide to subscribe later.
What happens if my payment fails?
If a payment fails, Stripe will retry the charge automatically over several days. During this time your account remains active. If the payment continues to fail after the retry period, your account will be suspended. A suspended account restricts access to the sync features. To reactivate, update your payment method by clicking Update Billing on the Subscription page.
Can I get a refund?
upSync subscriptions are non-refundable once a billing period has started. If you have a query about a specific charge, please contact support.
How do I update my payment card?
Click Update Billing on the Subscription page to open the Stripe customer portal. From there you can add or replace your payment card. Changes take effect for the next billing cycle.
Can I apply a discount code to an existing subscription?
Discount codes can only be applied at the time of subscribing. If you have a code you would like to use on an existing account, please contact support.
What is the invoice limit and how is it counted?
Each plan has a maximum number of invoices that can be synced to Xero per calendar month. The count resets at the beginning of each month. Only successfully synced invoices count toward the limit — pending, failed, and skipped invoices do not. If you reach your limit, you can upgrade to a higher plan to continue syncing for the rest of the month.
Do you offer annual billing?
Currently, upSync is billed monthly only. Contact support if you would like to discuss alternative billing arrangements.
