The Subscription page shows the current status of your upSync account and gives you access to billing management options.
Subscription Status
Your subscription status is shown as a badge at the top of the page. The possible statuses are:
| Status | Meaning |
|---|---|
| Active | Your subscription is active and all features are available. |
| Trial | You are on a free trial. The trial end date is shown. No charge has been made yet. |
| Cancelled | Your subscription has been cancelled but remains active until the end of the current billing period. The date it will expire is shown. |
| Suspended | Your account has been suspended, usually due to a failed payment. Features are restricted until billing is updated. |
| No Active Subscription | No subscription is currently set up. Subscribe to regain access to sync features. |
Trial Period
If you are on a trial, the subscription page shows your trial end date. Before the trial ends, you will need to add a payment method to continue using upSync. If the trial expires without a payment method on file, your account will become inactive.
To add a payment method, click Update Billing on the Subscription page.
Suspended Account
If your account is suspended (for example, because a card payment failed), a dedicated Suspended page will be shown each time you log in. To reactivate your account:
- Click the link to Update Billing.
- Update your payment method in the Stripe billing portal.
- Once a successful payment is processed, your account will be reactivated automatically.
Update Billing
Click Update Billing to open the Stripe customer portal. From there you can:
- Update your payment card
- Download billing invoices
- Cancel your subscription
The Stripe portal is hosted securely by Stripe — upSync does not store your card details.
Cancelling Your Subscription
To cancel your subscription, click Update Billing and then choose to cancel in the Stripe portal. Your subscription will remain active until the end of the current billing period. After that, your account will be deactivated and you will no longer be able to sync invoices. Your historical data will be retained for a period in case you resubscribe.
